Frequently Asked Questions

WXP Opening Times

  • Which holidays are included?

    Secular and Christian holidays, with the Christian ones calculated from Easter. Islamic and Jewish holidays come with a separate add-on.

  • Does it work with a page cache?

    Yes. The status is refreshed in the browser when the page was cached for more than five minutes, and at the moment the status changes.

  • Why does ‘open now’ use the site’s time zone?

    Opening times belong to a place, not to the visitor. Set the right time zone under Settings, General.

WXP Restaurant Menu

  • What happens to dishes that are not available?

    Dishes outside their availability dates, or switched off for today, are hidden from the menu automatically.

  • Can I change how the menu looks?

    Choose one of five templates, set colours and icons for categories, groups and tags, or copy a template into your theme and edit it.

  • Does it work with Elementor and the block editor?

    Yes. You can place the menu with a shortcode, a block or the Elementor widget. All three give the same result.

WXP Local Events

  • Are reservations deleted when I remove the plugin?

    Not by default. Switch on the delete option in the settings first. Events and categories always stay.

  • Can guests pay online?

    By default a paid event is reserved now and paid at the door. Online payment is added with the separate add-on for WooCommerce.

  • Where are the reservations kept?

    In their own database table on your site. Nothing is sent to other services.

WXP Restaurant Reservations

  • The e-mails do not arrive. What now?

    Many hosts block or mark the server’s mail. Install an SMTP plugin and set a sender address on your own domain in the settings.

  • Can I change tables or hours when bookings exist?

    Yes. A change applies to new bookings only. A change that would break an existing booking is refused with an explanation.

  • Where are the reservations kept?

    In their own database tables on your site. Nothing is sent to other services.

WXP Local Events for WooCommerce

  • Can a guest cancel a paid reservation?

    Not with the link in the e-mail. You cancel the reservation and refund the order in WooCommerce. A cancelled or refunded order frees the seats again.

  • What happens when a guest does not pay?

    The reservation holds its seats for as long as WooCommerce holds stock (the setting Hold stock, in minutes; 60 minutes when it is empty). After that the seats are free again and the unpaid order is cancelled.

  • Do I need WooCommerce?

    Yes. The add-on sends guests to the WooCommerce checkout, so WooCommerce 8.0 or newer must be installed and active, with your payment methods set up. Payment methods, taxes and coupons all stay WooCommerce settings.

WXP Restaurant Bookings: Rooms

  • Do I need WXP Restaurant Reservations?

    Yes. Rooms is an add-on of WXP Restaurant Reservations. It must be installed, active and set up with your tables, because a space is a zone with tables.

  • What happens to a request nobody answers?

    A request holds the space for the number of days you set. When nobody answers in that time, the space is let go of and the visitor is told.

  • Can a space be booked twice?

    No. A hire holds the space for the whole of each day, and a space builds on the tables of WXP Restaurant Reservations, which never double-books a table.